Question 1

What is the minimum order quantity (MOQ) for custom bags?

Accepted Answer

Our minimum order quantity varies by product type. Canvas bags typically require a minimum of 100 pieces, whilst non-woven bags have a minimum of 500 pieces. For specific MOQ requirements, please contact our team with your product preferences.

Question 2

How long does production take?

Accepted Answer

Standard production time ranges from 2-4 weeks depending on the bag type, quantity, and branding complexity. Rush orders may be available for an additional fee. We'll provide you with a precise timeline when you submit your enquiry.

Question 3

What branding options are available?

Accepted Answer

We offer multiple branding methods including silkscreen printing, embroidery, heat transfer, and digital printing. Each method has its own advantages depending on your design complexity, budget, and desired finish. Our team can recommend the best option for your specific requirements.

Question 4

Can I request samples before placing a bulk order?

Accepted Answer

Yes, we can provide samples for your review. Sample costs and production time vary depending on whether you need a blank sample or a fully branded sample. Contact us to discuss your sample requirements.

Question 5

Do you deliver across Malaysia?

Accepted Answer

Yes, we provide delivery services throughout Malaysia. Delivery costs and timelines depend on your location and order quantity. We work with reliable logistics partners to ensure your bags arrive safely and on time.

Question 6

What file format do you need for artwork?

Accepted Answer

We accept artwork in vector formats (AI, EPS, PDF) for the best printing quality. High-resolution PNG or JPEG files (minimum 300 DPI) are also acceptable. Our design team can assist with artwork preparation if needed.

Question 7

Are your bags eco-friendly?

Accepted Answer

Yes, all our reusable bags are designed as sustainable alternatives to single-use plastic bags. Our canvas and jute bags are made from natural materials, whilst our non-woven bags are recyclable. We're committed to helping Malaysian businesses reduce their environmental impact.

Question 8

Can you match specific Pantone colours?

Accepted Answer

Yes, we can match Pantone colours for most branding methods. Colour matching accuracy depends on the bag material and printing technique used. Please provide your Pantone reference when submitting your enquiry.

Question 9

What payment terms do you offer?

Accepted Answer

We typically require a 50% deposit upon order confirmation, with the balance due before delivery. For established corporate clients, we may offer alternative payment terms. Please discuss your requirements with our sales team.

Question 10

Do you offer design services?

Accepted Answer

Yes, our experienced design team can assist with artwork creation, logo adaptation, and layout optimisation. Design service fees vary depending on complexity. Contact us to discuss your design needs.

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